ePaper Edition FAQ

Subscription plans and viewing instructions

• ★ Where can I read the ePaper Edition? What is the URL of the site?
• ★ I have a subscription, but I can't view the ePaper Edition or log in
• ★ How can I read the ePaper Edition?
• Can I still read the articles from my subscription period after I cancel?
• When is the latest ePaper Edition published?
• I’m seeing an error message I don’t understand or encountering a technical issue.

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Digital subscriptions FAQ

Types of plans

• ★ [I don’t subscribe to the newspaper. Can I read your stories online?]
• ★ [I want to read more than 10 stories a month. How do I do that?]
• ★ [Do you have an education, group or corporate subscription program? Are there any subscription discounts?]
• [How do I cancel my digital subscription?]
• [I am a current subscriber, but I am not able to read any stories]
• [How do I subscribe to digital services from the My Account page?]

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Accessing stories

• ★ [At what time will my monthly allotment of news change?]
• ★ [Do page allotments apply to all of the JT website pages? Does the front page count as page view? How about search results?]
• ★ [Why can’t I access certain stories?]
• 【How do I monitor how many articles I can read?】
• [I want to comment more than once on a previously read story. Will these page views be counted against my monthly allotment?]
• [What about links I click on from Facebook or Twitter? Will they be accessible?]

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Digital Lite

• [I am a Digital Lite subscriber. How do I find out how many articles I have read so far this month?]
• [How to upgrade from the Digital Lite plan to the Digital Full plan]
• [I ran out of stories on my Digital Lite plan. What should I do?]
• [I upgraded to the Digital Full plan, but I am unable to read stories]

Billing

• How do I change the currency of my contract from yen to dollar (or dollar to yen)?
• [I have received an email with the subject: [Important notice: Your digital subscription has been terminated].]
• [I want to check my digital subscription payment]
• [I want to change the credit card information I registered for my digital subscription payments. How do I do that?]
• [What is the cancellation and refund policy?]
• [How are digital subscriptions billed?]

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Registration & My Account FAQ

Your account

• ★ [How to reset your password for the new user management system]
• ★ [How to log in]
• [How do I cancel my membership?]
• [How to change your registered email address]
• [I’ve forgotten my password. What should I do?]

Registration

• ★ [What are The Japan Times Membership Services?]
• [Why have I not received my registration confirmation email yet?]
• [How much does registration cost?]
• [Do I need to register each month?]
• [Can I register for The Japan Times Membership Services with a feature phone?]

Print FAQ

Home delivery

• ★ [Subscription benefits: Free digital access]
• ★ [I have received information about my subscription renewal and would like to pay by credit card.]
• ★ [How can I buy back issues/numbers/copies?]
• ★ [How can I suspend delivery while I'm on vacation?]
• [Are there any newspaper holidays?]
• [What time will the newspaper be delivered?]

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About the JT/NYT alliance

• [Can I read The Japan Times paper overseas?]
• [Can I read The New York Times paper (home edition) published in the U.S.?]
• [How are articles in The New York Times International Edition (NYTI) similar to The New York Times (home edition) published in the U.S.?]
• [Where can I buy The Japan Times / The New York Times?]
• [Will each of these papers change as a result of the alliance?]
• [What is The Japan Times / The New York Times?]

The Japan Times website FAQ

The Japan Times website

• [Is there an app for The Japan Times?]
• [So I can view it on any browser?]
• [Why is the font used by the Japan Times website hard to read on my computer?]
• [Will The Japan Times be moderating comments?]
• 【Can I comment on ALL stories?】
• [I found a bug. What should I do?]