Digital subscriptions FAQ
Types of plans
- ★ Do you have an education, group or corporate subscription program? Are there any subscription discounts?
- ★ How do I cancel my digital subscription?
- Is it possible to use one ID among multiple users?
- I have been a subscriber since the days of the LITE plan. How has the change to the new plans changed the prices and services you have been offering?
- What is Premium content?
- How do I listen to audio versions of stories?
Accessing stories
- ★ Why can’t I access certain stories?
- [What about links I click on from Facebook or Twitter? Will they be accessible?]
- Can I read all the articles in the newspaper on the Japan Times website?
- I can't read articles that I used to be able to read / I can't read articles that were published in the past.
- What kind of pages/stories can be read for free?
Billing
- How do I confirm my billing schedule?
- How do I change the currency of my contract from yen to dollar (or dollar to yen)?
- [I have received an email with the subject: [Important notice: Your digital subscription has been terminated].]
- How do I check the status of my digital subscription payment?
- [I want to change the credit card information I registered for my digital subscription payments. How do I do that?]
- What is your cancellation and refund policy?
Student subscription plan FAQs
Student subscription plans, application, payment and extension
- About the student discount
- Extension of student discount
- How to apply for the student discount
- After the student discount expires
- About student authentication
- For students who graduate within the subscription period
The Japan Times website FAQ
Commenting FAQ
- I am a subscriber. Why am I unable to make a comment?
- Why can’t I comment on a story?
- I am a subscriber. How do I comment on a story?
- Can I create a custom icon for my user account?
- What are your rules about commenting?
- I have seen a comment that falls outside of your commenting policy. What do I do?
The Japan Times website
Registration & My Account FAQ
Your account
Registration
Logging in
- ★ How to log in
- ★ On my IOS device, I am unable to log in via my social media account (Google, Twitter, Facebook, LinkedIn). What should I do?
- What is the domain I should save in my browser?
- Is there a way to reduce the number of times I have to log in?
- What accounts can I use for social login?
- Is it possible to link multiple social accounts?
ePaper Edition FAQ
Subscription plans and viewing instructions
- ★ Where can I read the ePaper Edition? What is the URL of the site?
- ★ I have a subscription, but I can't view the ePaper Edition or log in
- ★ How can I read the ePaper Edition?
- Can I still read the articles from my subscription period after I cancel?
- When is the latest ePaper Edition published?
- I’m seeing an error message I don’t understand or encountering a technical issue.
Print FAQ
Home delivery
- ★ I’m a JT/NYT print subscriber. How can I activate my free, full access to The Japan Times website and NYTimes.com?
- ★ [I have received information about my subscription renewal and would like to pay by credit card.]
- ★ [How can I buy back issues/numbers/copies?]
- ★ [How can I suspend delivery while I'm on vacation?]
- [Are there days when the newspaper is not delivered?]
- [What time will the newspaper be delivered?]
About the JT/NYT alliance
- [Can I read The Japan Times paper overseas?]
- [Can I read The New York Times paper (home edition) published in the U.S.?]
- [How are articles in The New York Times International Edition (NYTI) similar to The New York Times (home edition) published in the U.S.?]
- [Where can I buy The Japan Times / The New York Times?]
- [Will each of these papers change as a result of the alliance?]
- [What is The Japan Times / The New York Times?]