About the new plans (Standard plan/Premium plan)
About the new plans (Standard plan/Premium plan)
- ★ When will the new subscription plans begin?
- I am currently a subscriber. Do I need to do anything?
- I have been a subscriber since the days of the LITE plan. How has the change to the new plans changed the prices and services you have been offering?
- I have subscribed to the Lite plan, will I be charged the difference between $9 (¥900) and $15 (¥1,500)?
- I have been a subscriber since the days of the FULL plan. How has the change to the new plans changed the prices and services you have been offering?
- What is Premium content?
Digital subscriptions FAQ
Types of plans
- ★ Do you have an education, group or corporate subscription program? Are there any subscription discounts?
- ★ How do I cancel my digital subscription?
- ★ I don’t see the auto-renew toggle on my account page.
- I am a current subscriber, but I am not able to read any stories
- [How do I subscribe to digital services from the My Account page?]
- [I want to check my current subscription plan]
Accessing stories
Billing
- ★ 【To resume automatic renewal of a digital subscription (paid plan)】
- How do I change the currency of my contract from yen to dollar (or dollar to yen)?
- [I have received an email with the subject: [Important notice: Your digital subscription has been terminated].]
- How do I check the status of my digital subscription payment?
- [I want to change the credit card information I registered for my digital subscription payments. How do I do that?]
- What is your cancellation and refund policy?
The Japan Times website FAQ
Commenting FAQ
- I am a subscriber. Why am I unable to make a comment?
- Why can’t I comment on a story?
- I am a subscriber. How do I comment on a story?
- Can I create a custom icon for my user account?
- What are your rules about commenting?
- I have seen a comment that falls outside of your commenting policy. What do I do?
The Japan Times website
Registration & My Account FAQ
Your account
Registration
Logging in via social media
- ★ On my IOS device, I am unable to log in via my social media account (Google, Twitter, Facebook, LinkedIn). What should I do?
- What accounts can I use for social login?
- Is it possible to link multiple social accounts?
- Even though I am a subscriber and logged in, I don’t seem to be able to use subscriber services.
- Can I use social accounts to subscribe to newsletters from The Japan Times?
- Can I use the social login as a non-paying member?
ePaper Edition FAQ
Subscription plans and viewing instructions
- ★ Where can I read the ePaper Edition? What is the URL of the site?
- ★ I have a subscription, but I can't view the ePaper Edition or log in
- ★ How can I read the ePaper Edition?
- Can I still read the articles from my subscription period after I cancel?
- When is the latest ePaper Edition published?
- I’m seeing an error message I don’t understand or encountering a technical issue.
Print FAQ
Home delivery
- ★ [Subscription benefits: Free digital access]
- ★ [I have received information about my subscription renewal and would like to pay by credit card.]
- ★ [How can I buy back issues/numbers/copies?]
- ★ [How can I suspend delivery while I'm on vacation?]
- [Are there any newspaper holidays?]
- [What time will the newspaper be delivered?]
About the JT/NYT alliance
- [Can I read The Japan Times paper overseas?]
- [Can I read The New York Times paper (home edition) published in the U.S.?]
- [How are articles in The New York Times International Edition (NYTI) similar to The New York Times (home edition) published in the U.S.?]
- [Where can I buy The Japan Times / The New York Times?]
- [Will each of these papers change as a result of the alliance?]
- [What is The Japan Times / The New York Times?]