Digital subscriptions FAQ

Types of plans

• ★ Do you have an education, group or corporate subscription program? Are there any subscription discounts?
• [How do I cancel my digital subscription?]
• I am a current subscriber, but I am not able to read any stories
• [How do I subscribe to digital services from the My Account page?]
• [I want to check my current subscription plan]
• [Do you have a digital-only subscription plan that offers access to both the Japan Times website and NYTimes.com?]

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Accessing stories

• ★ Why can’t I access certain stories?
• [What about links I click on from Facebook or Twitter? Will they be accessible?]
• Can I read all the articles in the newspaper on the Japan Times website?

Billing

• ★ 【To resume automatic renewal of a digital subscription (paid plan)】
• How do I change the currency of my contract from yen to dollar (or dollar to yen)?
• [I have received an email with the subject: [Important notice: Your digital subscription has been terminated].]
• How do I check the status of my digital subscription payment?
• [I want to change the credit card information I registered for my digital subscription payments. How do I do that?]
• What is your cancellation and refund policy?

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