Digital subscriptions FAQ
Types of plans
- ★ Do you have an education, group or corporate subscription program? Are there any subscription discounts?
- ★ How do I cancel my digital subscription?
- ★ I don’t see the auto-renew toggle on my account page.
- Is it possible to use one ID among multiple users?
- I have been a subscriber since the days of the LITE plan. How has the change to the new plans changed the prices and services you have been offering?
- What is Premium content?
Accessing stories
- ★ Why can’t I access certain stories?
- [What about links I click on from Facebook or Twitter? Will they be accessible?]
- Can I read all the articles in the newspaper on the Japan Times website?
- I can't read articles that I used to be able to read / I can't read articles that were published in the past.
- What kind of pages are available for free?
Billing
- ★ 【To resume automatic renewal of a digital subscription (paid plan)】
- How do I confirm my billing schedule?
- How do I change the currency of my contract from yen to dollar (or dollar to yen)?
- [I have received an email with the subject: [Important notice: Your digital subscription has been terminated].]
- How do I check the status of my digital subscription payment?
- [I want to change the credit card information I registered for my digital subscription payments. How do I do that?]