Digital subscriptions FAQ
Types of plans
- ★ [I don’t subscribe to the newspaper. Can I read your stories online?]
- ★ [I want to read more than 10 stories a month. How do I do that?]
- ★ [Do you have an education, group or corporate subscription program? Are there any subscription discounts?]
- [How do I cancel my digital subscription?]
- [I am a current subscriber, but I am not able to read any stories]
- [How do I subscribe to digital services from the My Account page?]
Accessing stories
- ★ [At what time will my monthly allotment of news change?]
- ★ [Do page allotments apply to all of the JT website pages? Does the front page count as page view? How about search results?]
- ★ [Why can’t I access certain stories?]
- 【How do I monitor how many articles I can read?】
- [I want to comment more than once on a previously read story. Will these page views be counted against my monthly allotment?]
- [What about links I click on from Facebook or Twitter? Will they be accessible?]
Digital Lite
- [I am a Digital Lite subscriber. How do I find out how many articles I have read so far this month?]
- [How to upgrade from the Digital Lite plan to the Digital Full plan]
- [I ran out of stories on my Digital Lite plan. What should I do?]
- [I upgraded to the Digital Full plan, but I am unable to read stories]
Billing
- How do I change the currency of my contract from yen to dollar (or dollar to yen)?
- [I have received an email with the subject: [Important notice: Your digital subscription has been terminated].]
- [I want to check my digital subscription payment]
- [I want to change the credit card information I registered for my digital subscription payments. How do I do that?]
- [What is the cancellation and refund policy?]
- [How are digital subscriptions billed?]