Registration & My Account FAQ

Your account

• ★ How to reset your password for the new user management system
• How to change your registered email address
• I’ve forgotten my password. What should I do?
• How do I cancel my membership?
• I want my registered email, name, and other privacy information to be completely deleted.

Registration

• [Why have I not received my registration confirmation email yet?]
• [Do I need to register each month?]
• [Can I register for The Japan Times Membership Services with a feature phone?]
• Are there any additional fees charged without the user's application?

Logging in

• ★ How to log in
• ★ On my IOS device, I am unable to log in via my social media account (Google, Twitter, Facebook, LinkedIn). What should I do?
• What is the domain I should save in my browser?
• Is there a way to reduce the number of times I have to log in?
• What accounts can I use for social login?
• Is it possible to link multiple social accounts?

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