We apologize for any inconvenience this problem may have caused you.
We’d like to ask you to perform the tasks listed below.
1. If you have an ad-blocker installed, please add The Japan Times to your list of trusted/allowed sites.
If you are unsure about how to add JT to your allowlist, please refer to the manual of your ad-blocker. If you are adding our domain manually, please input japantimes.co.jp
This is an important step as it is possible that your ad-blocker could be interfering with the functionality of the JT website.
2. On the front page of the website, check whether you can see the login button in the top right-hand corner.
If you can see the login button, please log in before proceeding with the next steps.
3. Open a JT website story page in your browser’s private/incognito mode.
Guidance on how to do this:
Desktop
Mobile
4. Reboot your browser in "safe mode"/"troubleshooting mode."
Guidance on how to do this:
- Google Chrome (Windows) (as Chrome for Macs does not have safe mode, open an Incognito Window and make sure all extensions are turned off.)
- Safari (as Safari does not have safe mode, open a Private Window and make sure all extensions are turned off.)
- Microsoft Edge (as Microsoft Edge does not have safe mode, open a Private Window and make sure all extensions are turned off.)
- Firefox
5. Delete your browser’s cache
Guidance on how to do this (choose the appropriate browser).
6. Try opening a different browser (eg. Chrome, Safari, Microsoft Edge or Firefox)
7. Try restarting your device.
If these cannot solve your problem, please fill out this brief questionnaire. https://www.japantimes.co.jp/troubleshooting/