The following information applies only to digital subscriptions. For print subscription cancellations, please contact us via this form.
How to cancel a digital subscription
[1] Go to MY ACCOUNT
Click “Manage”
[2] Click “Disable auto-renewal”
[3] A pop-up will appear next.
Please review the information carefully. If you decide to cancel, click “PROCEED TO DISABLE AUTO-RENEWAL”.
Otherwise, click “CONTINUE SUBSCRIPTION” to keep your current access and end the cancellation process.
[4] A confirmation pop-up will appear next.
Please review the details carefully. If you still wish to cancel, please click “DISABLE AUTO-RENEWAL”.
[5] You will receive an automated response via email.
*No email? Your cancellation may not have been processed.
Please review your status in MY ACCOUNT to confirm. For any questions or concerns, please contact jtsales@japantimes.co.jp