[How to reset your password for the new user management system]

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(1) Click the LOGIN button displayed your screen's top-right corner on The Japan Times website.

If the LOGIN button seems unresponsive, please delete your browser cache and try again. https://www.refreshyourcache.com/en/home/

 
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(2) After the LOGIN pop-up window appears, click the "I FORGOT MY PASSWORD" link.

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(3)After the "Reset password "window appears, please enter your email address and click RESET the button. 

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You should see the following message.

 

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(4) After the email arrives, please click on the authentication link in the email sent to your address. If you do not receive an email from us, please check your spam folder.

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(5) After the window for resetting your password appears, enter your new password and click "Save password" to complete the process.

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A note about passwords

  • You may use the same password that you used for your previous account, but we strongly recommend updating to a new one.
  • Your passwords must be more than six characters/numbers.
  •  Alphabet characters and numbers can be used for passwords. Your passwords must contain a number, an uppercase letter and a lowercase letter.
  • If you use a Japanese keyboard, the characters should be half-width kana. 

 

If you have any questions about this, please do not hesitate to call +81-50-3646-9188 (from overseas) or 0120-036-242 (toll-free for domestic calls), 10 a.m. to 5 p.m., or email us at support@japantimes.co.jp

 

 

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