What is your cancellation and refund policy?

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We hate to see you go, but if you’d like to cancel your subscription you can do so at any time by turning off the auto-renew toggle on your MY ACCOUNT page.

When you cancel, you cancel only future charges associated with your subscription. Your cancellation becomes effective at the end of the current billing cycle.

You can not receive a refund for the current billing cycle.

You can continue to enjoy your subscription and any associated benefits up until this time.

 

e.g. Monthly subscribers

You started your subscription on July 10 and turned off the auto-renew toggle on August 11

- Billing: On July 10 (fee for the first month) and on August 10 (fee for the second month)

- Your subscription is valid until Sept. 9

 

e.g. Annual subscribers

You started your subscription on July 10 and turned off the auto-renew toggle on Aug. 11

- Billing: You will be billed on July 10

- Your subscription is valid until July 9 of the following year

 

 

*Dates and times adhere to Japan Standard Time (JST).

 

 

 

 

 

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